Telephone Tactics

Telephone Tactics

Details Book

  • Autor: Graham Roberts-Phelps
  • Editor: Thorogood
  • Relaese Date: 16 September 1999
  • ISBN: 1854181777
  • Format Book: PDF, Epub, DOCx, TXT
  • Number of page: 209 pages
  • File Size: 24MB
  • Rating:


Description Telephone Tactics de Graham Roberts-Phelps:

A comprehensive guide to using the telephone in business that features examples of best practice, and advice on how to use it for selling, gaining appointments and the recovery of debt in a credit collection situation. The text is divided into four sections: "Best Practice", which offers essential telephone techniques and customer service skills, from creating a positive impression and structuring your calls to handling difficult situations and being more assertive- "Selling", including all aspects of selling and closing by telephone- "Gaining Appointments", offering techniques for getting through to the right person, getting past the "gatekeeper", building rapport, overcoming objections and tracking prospects- and "Getting Paid Faster", covering credit collection techniques, organisation, credit management and letter writing in addition to telephone skills. Info on this author can not be located and also may be taken out in the obtain of the writer. Maybe you could be thinking about different textbooks by the Graham Roberts-Phelps. We're able to get hold of a lot of the nearly all iformatsii available for you. Pertaining to experts: web page isn't going to include open entry your books on the websites solely starting information regarding the novel. If you feel our website can be infringing, be sure to write to us all about it so if you are the creator of these guides, we're going to punctually take away webpages from our web site.

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Adrielv Re: Telephone Tactics

An excellent book.

Chet Re: Telephone Tactics

I can honestly say it was one of the best things I've ever read

Terrance Re: Telephone Tactics

I can honestly say it was one of the best things I've ever read

Joseph Re: Telephone Tactics

I love this book and this idea of ??reading is like breathing.

Hamre Re: Telephone Tactics

I do not have enough good things to say about this book. It was fanstastique!